Questions about Apollo Cannabis Clinic or medical cannabis?
Find everything you need to know about legally purchasing and using medical cannabis in Canada below.

Becoming an Apollo Patient

How much does it cost to be seen at Apollo?

Apollo believes in affordable and accessible medicine.  As such, we do not charge for our appointments or services. As long as you are a Canadian citizen living in Canada, your appointment with our medical team is always free.

Please note, there is an application fee charged to patients who are applying for a personal production license to grow their own medical cannabis.  More information can be found here.

Am I a candidate for medical cannabis?

The majority of our patients suffer from pain, anxiety, and/or sleep issues, and traditional medications and therapies have been ineffective for them.  If you are experiencing a condition or symptoms that are impacting your quality of life, whether you are cannabis naïve or have been self-medicating for many years, please contact us to learn more about how medical cannabis may help you.

How do I book an appointment?

Please call Apollo toll free at (877) 560-9195 to book an appointment with us or email, or click the ‘Book Appointment‘ button to fill out a patient intake form.

Is the clinic walk-in?

Only patients who have booked an appointment will be seen by Apollo doctors. Occasionally we have a last-minute cancellations and will be able to see walk-ins, but it is always advised to call ahead to ensure you are prepared for your first appointment with us.

Is medical cannabis covered by OHIP or private insurance plans?

Currently medical cannabis is not covered by OHIP, as it does not have a DIN number. Some insurance companies are covering medical cannabis or patients can use their Health/Healthcare Spending Accounts (HSA / HCSA) to cover the costs. Check with your insurance provider to learn more. Medical cannabis for Canadian Veterans and retired RCMP Officers is typically covered by Blue Cross insurance. Medical cannabis is also tax-deductible as a medical expense, so make sure you save your receipts and claim your medication!

What languages does Apollo support that I can complete my appointment in?

At Apollo, we want to ensure you feel as comfortable as possible through the entire process of obtaining your medical cannabis prescription. Our team of educators and physicians are here to support you in: Albanian, American Sign Language (ASL), English, Farsi, French, Mauritian & Seychelles Creole, Polish, Swahili, Russian, Arabic, Hindi, Urdu, Spanish, Amharic, Punjabi, Lingala, and Tagalog.

What happens during my first appointment?

We understand that patients may have some concerns after being prescribed Medical Cannabis. We will provide you with an educational session on your initial visit, and will work to answer any questions or concerns you may have. We will register you with a Health Canada approved licensed producer, and can even help you place your first order for medical cannabis.

What if my physician won't refer me to Apollo?

You DO NOT need a referral to be seen at Apollo. If your physician is not comfortable with medical cannabis, please contact us – we are here to help and are committed to being as accessible as possible for patients. Apollo is currently accepting patients without referrals.

How will I receive my medication?

Your medication will be shipped to you directly from a licensed producer. It can be ordered online, or over the phone, and is mailed right to your front door by Canada Post or Purolator.

How much does medical cannabis cost?

The cost of medical cannabis varies based on consumption levels, strains, and products. We understand that medical cannabis may not be covered for you, so we will work with you to find products that address your healthcare and budgetary needs, including assisting you with applying for compassionate pricing programs, where applicable.

How long will it take for me to receive my medication?

Once you are seen by Apollo, it can typically take anywhere from 1-5 days to receive your medication from the licensed producer. If you need your first order of medical cannabis sooner, inquire with your patient educator about registering with a licensed producer who has an instant registration process and same-day shipping so we can help you place your first order in clinic to be received within 24 hours.

Do I need a health card to be seen by Apollo?

Yes, we do require a valid health card in order to book an appointment. If you don’t currently have one, give us a call to see how we can help.

Medical Cannabis 101

What is medical cannabis?

Medical cannabis is a medicine from the cannabis plant, and comes in many different forms and strains. There are two main components in the cannabis plant, CBD (cannabidiol) and THC (delta-9-tetrahydrocannabinol), which both belong to a class of compounds called cannabinoids. Other cannabinoids exist, but less is known about the effects of these compounds.

CBD has neuro-protective and anti-inflammatory properties which help to relieve pain, but does not make people feel “high”. Many people report great pain relief from strains of medical cannabis that are rich in CBD. THC also has some pain-relieving effects, but believed to cause many of the psychoactive effects of cannabis.

Apollo will help you choose medical cannabis products best for your individual needs.

What are the potential side effects of medical cannabis?

It is important to note that medical cannabis – like any medication – affects different people in different ways.  To minimize potential side effects it is important to follow the medical expertise of qualified physicians and nurses who will ensure that your personalized treatment plan serves your unique medical needs while closely monitoring your sensitivity to the medicine.

These are the most common potential side effects:

(i) dizziness, drowsiness, feeling faint or lightheaded, fatigue, headache; (ii) impaired memory and disturbances in attention, concentration and ability to think and make decisions; (iii) disorientation, confusion, feeling “drunk”, feeling abnormal or having abnormal thoughts, feeling “too high”, feelings of unreality, feeling an extreme slowing of time; (iv) suspiciousness, nervousness, episodes of anxiety resembling a panic attack, paranoia (loss of contact with reality), hallucinations (seeing or hearing things that do not exist); (v) impairments in motor skills and perception, altered bodily perceptions, loss of full control of bodily movements, falls; (vi) dry mouth, throat irritation, coughing; (vii) nausea, vomiting; and (viii) fast heartbeat.

Please note there may be side effects that are not yet known. You should always consult a physician if you experience any of these side-effects or experience anything unexpected.

How does medical cannabis work?

The compounds in medical cannabis act on receptors in our body found in the endocannabinoid system. The endocannabinoid system is partially responsible for maintaining homeostasis, and regulating different processes in the body, such as: mood, pain, hunger and many others.

Will medical cannabis make me high?

You do not need to ‘get high’ to benefit from medical cannabis. Medical cannabis contains two main compounds – CBD (Cannabidiol) and THC (tetrahydrocannabinol). THC is the compound that creates that high or euphoria effect and CBD is non-psychoactive, meaning there is no ‘high’ obtained from it. Both compounds are medically beneficial and used often in combination with each other for best effect. With that said, many patients choose to use strains that are very low in the compound THC, and rich in the compound CBD during the day, in order to manage their symptoms, without feeling ‘high’. Based on your needs, we will help you create a personalized treatment plan that addresses your concerns and treatment goals to ensure maximum benefit.

Can I go to a pharmacy and pick up my prescribed medical cannabis?

No. The only method of ordering medical cannabis is directly through the licensed producer over the phone or online.  Once the order has been made, the licensed producer will deliver the cannabis directly to your home using Canada Post or Purolator. No pharmacy is legally authorized to sell or provide medical cannabis from their storefront.

What is the recommended route of administration?

Medical cannabis can be consumed in edible oil form, gel capsules, sprays, and dried cannabis (which is recommended to be vaporized).

Apollo will help you choose methods of administration/products best for your needs.

How much should I vaporize?

Your physician will decide the total amount of medical cannabis you should use each day (for example, 1 gram per day). We will provide you with a Daily Medication Log in the Patient Starter Guide, which we strongly recommend you use. It is aimed at helping you keep track of your dosing schedule. Writing down how much you vaporize and at what time in the day will provide you with a written record of what works and what doesn’t. It is important to keep in mind that every patient will react slightly different and have different dosing schedules so it is up to you to find a balance that will give you the greatest pain relief.

Will it interact with my other medications?

Although medical cannabis interaction rate is relatively low, Apollo’s Healthcare Practitioners will always assess your medical history and medications before prescribing medical cannabis. As patient’s safety is our priority.

If it worked for my friend’s similar condition, will it also work for me?

Quite possibly, but not necessarily the exact same dose or strain. As every strain of cannabis is unique just like every individual is unique. Often patients will need a slightly different dose or strain then another individual with the same condition.

How do I purchase my medical cannabis?

Once your prescription and registration forms are faxed to the licensed producer from Apollo, the licensed producer will contact you by phone within 2 days of receiving your prescription, allowing you to place your order for medical cannabis. If the licensed producer does not call you within 2 days you should notify Apollo or your physician.

You will be required to pay for your medical cannabis using a credit card, VISA debit, or pre-paid card over the phone. The licensed producers are not permitted to accept payment by any other method (ie. cash, cheque, money order).

Once the payment has been processed, the licensed producer will let you know the exact day the product will be shipped. The medication will be shipped to your door and will be delivered in a discreet package for your privacy. You must be home to sign for the package, if you are not home, you will be left a notice to inform you where you can pick up the package in-person (usually the nearest post office).

What is the price range?

This depends on the strain of cannabis and dosage you are prescribed. Medical cannabis is generally less expensive than recreational cannabis and some licensed producers also absorb the excise tax to further help patients afford their medicine.  Apollo will help you choose products that fit your financial budget.

Do I have to purchase the maximum amount on my prescription?

No. Medical cannabis is ordered on an as needed basis, that meaning you do not have to order your full prescription.

Is medical cannabis covered by insurance?

Some insurance policies may cover medicinal cannabis. We recommend checking with your individual provider. Should they cover this medicine, Apollo can assist with any administrative paperwork that is needed.

Is it a pill?

Medical cannabis patients have 3 main options for administering their medicine:

  1. Dried Cannabis, which should be vaporized and inhaled
  2. Edible oils, which are placed under the tongue then swallowed
  3. Oil Capsules, which are swallowed like a regular pill

Each method can affect the body differently and an Apollo patient educator will work with you to choose a method, or combination of methods best for you and your condition.

What should I look for when purchasing a vaporizer?

Multiple temperature settings:

Regardless of which vaporizer you purchase, it should have multiple temperature settings. The medicinal properties in the cannabis are activated through the process of heating and so you must have control over the temperature setting. The key is to heat the cannabis as much as possible without burning. Your vaporizer should have temperature settings for 200°C or higher.


You may be administering the medical cannabis multiple times throughout the day (on average 3 times a day) in order to achieve continuous pain relief. Therefore, at times when you are out in public and need to vaporize, it may be easier to medicate if the device is easy to carry, light, and discreet.

Where can I buy a vaporizer?

Apollo sells a variety of great quality vaporizers including two units authorized by Health Canada as a medical device. Apollo’s educators can help you choose a vaporizer best suits your needs and budget. If you would like to inquire about purchasing a vaporizer, please send us an email to or call 1-877-560-9195.


What can I expect from a virtual appointment during Covid-19?

Your appointment is similar to seeing us in-clinic, it’s just conducted by phone or video. Your Healthcare Practitioner will connect with you directly, followed by an educator to walk you through the registration and answer all of your questions.

Is medical cannabis still accessible for me during Covid-19?

Yes, of course! Apollo Clinics are still running as normal, and your medication is still mailed to your residence. Currently, all appointments are done virtually for everyone’s safety.

Is Apollo currently open during the Coronavirus pandemic?

We are fully operational and offering video & phone appointments across Canada, providing you with new & follow up appointments, education, and support 7 days a week.

Can I book an appointment if I have coronavirus symptoms?

Yes, you can have an appointment from the comfort of your own home by phone or video. We also recommend you follow Health Canada guidelines and obtain medical advice from your family doctor.

What does Apollo do to protect it’s patients and staff?

We have taken precautions to ensure safety for our patients and staff by offering all of our appointments to be strictly virtual, and completed from your own home via webcam or phone.

Can cannabis help with Covid-19 symptoms?

Right now there is not enough research or evidence to suggest anything concrete on the topic, although research is currently underway worldwide.

Can cannabis help prevent someone from getting Covid-19?

There is no conclusive evidence to validate that claim at this time.


What research studies has Apollo done?

Apollo founded its first research study on chronic pain in 2014. It is an ongoing observational clinical study. Apollo also has ongoing studies investigating the effects of medical cannabis driving and the effects of medical cannabis on PTSD.

How can I join Apollo's research?

Please contact Apollo Applied Research directly at to inquire about participating in our research studies.

Rules & Regulations

When was cannabis legalized?

Medical cannabis was legalized in 2001. Recreational cannabis was legalized on October 17th 2018.

Why stay on the medical side of cannabis?

Medical cannabis is not a one size fits all treatment. It requires working with a qualified healthcare practitioner and their team to ensure you have the most success and relief possible. This kind of treatment is not available at recreational retail stores. If you are a medical cannabis patient, it is always recommended to have the ongoing advice, support and monitoring of a cannabis doctor and clinic. For more information on why to maintain your medical cannabis prescription, post-legalization, please read our blog here.

What is my proof that I am a medical cannabis patient? Is there a card?

The receipt you receive from a licensed producer that you purchased from is your proof of prescription.

Can I pick up my prescription from a dispensary?

No. Medical cannabis can only be mailed directly to a home/office of your choosing. If you do not have a safe place to mail your medicine, Apollo can accept the package on your behalf. Please inquire with us directly.

Where can I consume my cannabis? Do the same rules that apply to recreational users apply to medical users?

Medical cannabis patients are free to consume their medicine as needed, even in public, provided you are abiding by local smoke-free laws. This means that if you need to vaporize your medicine while out and about, you are free to do so. Recreational consumers will be confined to use recreational cannabis in private spaces, such as one’s home. Read more about medical versus recreational cannabis here in our blog.

Can I bring my medication with me between provinces? What about travel outside of Canada?

As cannabis is legal across Canada, you are allowed to possess 30x your daily prescription limit or up to a maximum of 150 grams, whichever is less.
You are not allowed to bring any cannabis or medical cannabis-related products with you outside of Canada.

Find out if medical cannabis is right for you.